Frequently Asked Questions

Find answers to common questions about our opening times, telephone support, delivery, express orders, returns, damaged items and commercial signage.

Opening Times

Telephone Support

0843 886 4606

Telephone hours: Monday to Friday, 10:00am – 2:30pm

If we are unable to answer, you can leave a message. Please include your email address so that we can respond to you.

Call charges may vary depending on your telephone provider and calling plan.

Delivery

Royal Mail is our main delivery provider for UK orders and international deliveries. On some orders or destinations we may also use alternative carriers such as UPS or DPD.

Standard delivery normally takes approximately 2–5 working days after dispatch.

We normally dispatch orders within approximately 1–3 working days once we have received all of the information required to produce your order.

Personalised orders cannot normally enter production until all required personalisation details, photographs, artwork or approvals have been received.

Express Orders

An express service is available on selected orders for an additional £6.99 priority charge.

Express orders are prioritised within our production schedule so that they can be manufactured and dispatched ahead of standard orders.

The additional charge is therefore a priority production and order-processing charge, rather than simply an increased postage charge.

Where an express delivery estimate is shown, please ensure that all required personalisation information is supplied promptly so that production is not delayed.

Christmas Delivery

During December, any special Christmas ordering information or final recommended delivery dates will be displayed prominently on our website.

Online Order Returns

We offer a 60-day return, refund or replacement policy on eligible products, provided the item is returned in the condition in which it was received and has not been used.

For banners, a return request should be made within 48 hours of receiving the banner. The banner must be unused and returned in its original packaging.

Many of our products are bespoke or individually personalised. We therefore encourage customers to review the product photographs, descriptions and personalisation options carefully before ordering and to contact us if anything is unclear.

Where we accept a discretionary return for a non-faulty item, the customer is responsible for the return postage cost unless we agree otherwise.

We recommend using a tracked delivery service when returning goods so that you have proof of postage and delivery.

Nothing in this policy affects your statutory rights where goods are faulty, damaged or not as described.

Damaged, Broken or Incorrect Orders

If your item arrives damaged, broken or with an error, please contact us as soon as possible.

We may ask you to provide photographs showing the damage or error so that we can assess the problem and arrange the appropriate solution.

Where appropriate, we can arrange a replacement without requiring the damaged item to be returned.

Delivery damage may also be reported to the carrier so that the incident can be investigated.

What Happens If My Order Does Not Arrive?

If your order appears to be delayed or missing, please contact us so that we can check the available delivery information and investigate with the carrier.

If the carrier confirms that an order has been lost, we will arrange an appropriate replacement or other remedy.

Personalised & Bespoke Orders

Many of our signs are made specifically to the customer's requirements.

Please check names, dates, house numbers, addresses, wording and any other personalisation carefully before submitting your order.

If you are unsure about a product, layout, material or personalisation option, please contact us before ordering and we will be happy to help.

Vehicle Graphics Aftercare

After vehicle graphics have been fitted, we recommend hand washing the vehicle.

You do not need to wash your vehicle immediately before we fit the graphics. However, if you do wash it beforehand, please do not wax or polish the vehicle, as this may affect how well the graphics adhere to the surface.

If you have any questions about caring for your vehicle graphics, please contact us.

Commercial Signs

Commercial signs are available in a range of materials for different indoor and outdoor applications.

If you are unsure which material is best for your sign, please tell us where and how the sign will be used and we can advise you on a suitable option.

Still Have a Question?

If you cannot find the answer you need above, please contact us and we will be happy to help.

Contact 1st 4 Signs